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Help and support

Looking for help getting started with Tyl? Or troubleshooting an issue? Either way, our FAQs are here to help.

Getting started with Tyl

Start taking card payments in person, online or over the phone with our handy getting started articles, videos and more.

Can't find the help you need?

Online chat for our existing customers

If you can’t find the answer in our articles, or need more help, you can chat to us online. 

We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

New customers

If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

0345 901 0001

To contact us using Text Relay, add 18001 before any of our phone numbers.